Yes, our products are fully cooked and ready to eat. Just thaw them out or heat them up!

The amount you should feed your pet varies from pet to pet. Please see below for general guidelines for daily caloric intake based on weight. However, dog needs vary based on numerous factors. If you’re not sure how much to feed, ask your veterinarian for help.

10 lb Dog - 350 cal

20 lb - 600 cal

30 lb - 850 cal

40 lb - 1050 cal

60 lb - 1450 cal

80 lb - 1800 cal

It also depends on your dog’s feeding regimen. Some people feed their dog only Kivi’s Pet Food, some people do half kibble/half Kivis, and some people just use Kivis as a treat.

We recommend warming it up for them, nothing hits like a nice warm meal, right? To warm up, simply plop a frozen vacuum pack of food into a small pot of boiling water. Bring back to a boil then reduce to simmer for about 10 minutes. Remove, let rest for 5 minutes, then serve.

You can also serve it cold. Simply place a frozen vacuum pack of food in the fridge to thaw out (usually overnight) and then serve cold once it is fully thawed.

Refrigerate any leftovers and use within 3 days.

Most likely it is rice or lentils. Some dogs can process these ingredients better than others, but don’t worry, there is nothing harmful about this! Your dog is still getting all the nutrients and benefits.

If you are concerned and unsure, please contact your veterinarian.

Kivi’s Pet Food will last up to 6 months if kept frozen and vacuum-sealed. However, we suggest using within 30 days of delivery to have the freshest, most nutritious food.

Take it slow. We recommend 3-4 days of 75% their old food and 25% Kivis. Then 3-4 days of 50% old food, 50% Kivis. Then 3-4 days of 25% old food and 75% Kivis. Then you can switch fully.

Every dog is different though and we recommend paying close attention to your dog through transition and contact a veterinarian should you need any help or guidance.

YES! If you are on a subscription plan or are ordering multiple times, you can (and we suggest you do) leave the previous delivery packaging at the delivery place for us to pick up and reuse. Customers that do this will receive a discount code.

Additionally, the ice packs we use are completely reusable. Just let them thaw and you can store them. When ready to use them, just run them under water for a bit and then stick them in the freezer.

Not currently, but we are working hard to get a storefront opened up in Vancouver… Stay tuned!

Yes. It is a $5 flat fee for non-subscription deliveries and a $2.50 flat fee for subscription deliveries. Orders over $50 receive free shipping.

All of our orders are delivered in fully reusable insulated tote bags. These are yours to keep, however, we would greatly appreciate if you reused them with us!

It’s simple. Kivi’s locally sources the highest quality ingredients, cooks your order AFTER the order is placed and then flash-frozen, and then we deliver it directly to your door! That’s what makes our product superior. But also, Kivi Pets cares about our customers, our community and our environment. 1% of all our profits are donated to local animal welfare groups, we use sustainable and/or reusable packaging as much as possible, and we put great love and attention to detail to everything we do. The way our operations are set up, we have < 1% food waste. That is unheard of. We care about the places we live.

We strive to have all happy customers and if you are not happy, please get in touch with us.